Returns & Exchanges
At Pure Frequencies, we want you to be completely satisfied with your purchase. If your new fashion piece doesn't resonate with you, we offer a 30-day window for returns and exchanges on all unworn items in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Affix Shipping Label
Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; once received at our studio, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing